Privacy Policy for Airport Intelligent Operation and Maintenance Management(INNO‑AIOps)

This privacy policy applies to the application published on Google Play with package name: com.avic_inno.airportmro, legal entity of developer: China National Aero‑Technology International Engineering Co., Ltd. (hereinafter referred to as “we”).

Airport Intelligent Operation and Maintenance Management(INNO‑AIOps)(hereinafter referred to as “this application / this platform”) fully recognizes the importance of personal information to you. We will strictly comply with applicable laws and regulations and make every effort to protect your personal information and privacy security. This policy helps you clearly understand how we collect, use, store and protect your personal information, as well as your relevant rights and the ways to exercise them.

1. How We Collect and Use Your Personal Information

When you use services of this platform, we only collect information actively provided by you or generated from your use of services for necessary service‑providing purposes, as detailed below.

1.1 Registration and Login

When you register an account, we collect your mobile phone number, name and other information to create your exclusive account, assign platform permissions matching your job responsibilities and ensure that you can normally use various operation and maintenance functions.

1.2 Work Order Processing

In the whole‑process business processing of work orders, the work order text description information you actively fill in and submit is used for fault registration, task circulation, airport operation and maintenance business disposal and archiving. All information shall only be used to complete the closed‑loop airport operation and maintenance business and shall not be used for other irrelevant purposes.

1.3 Device Information

To guarantee account login security, troubleshoot system failures, optimize platform running performance and carry out necessary data statistics and analysis, we collect your device model, operating system version, unique device identifier (IMEI / Android ID / IDFA), IP address, software version number and other information. Such information is only used for technical guarantee and optimization and will not be associated and identified with your personal identity information. To ensure stable platform operation, we may integrate third‑party SDKs. We will conduct strict security detection on SDKs and require them to protect your privacy in accordance with this policy.

1.4 Log Information

When you use this platform, the server will automatically record your operation logs, including but not limited to browsing records, function click records, search query records, fault declaration and processing logs. Such logs are only used for platform operation analysis, service quality optimization and work order traceability. We will desensitize log information to avoid disclosure of your personal privacy.

2. How We Use Cookies and Similar Technologies

To ensure the normal operation of the platform and improve your user experience, we may store small data files called Cookies on your computer or mobile device. Cookies usually contain identifiers, site names and some character information, which are only used to store your login status, preference settings and other data so as to provide you with a more personalized operation experience (e.g. remembering your account login status to avoid repeated login). We will not use Cookies for any purposes other than those described in this policy. You may disable Cookies through browser or device settings, but some platform functions may be affected.

3. How We Share, Transfer and Publicly Disclose Your Personal Information

3.1 Sharing

We strictly limit the scope of personal information sharing and will not share your personal information with any unrelated companies, organizations or individuals, except for the following circumstances:

  1. Share necessary personal information with designated third parties after obtaining your explicit oral or written consent;
  2. Provide your personal information to relevant departments in accordance with laws and regulations, needs of litigation or arbitration dispute resolution, or mandatory requirements put forward by administrative and judicial authorities;
  3. Internal sharing: To meet airport operation and maintenance collaboration requirements, your work order information (including name, contact information and other necessary information) may be shared among internal airport administrators, operation‑and‑maintenance personnel and translators. The scope of sharing is limited to the minimum permissions required for completing work‑order processing. Relevant personnel shall abide by the privacy protection provisions of this platform and assume confidentiality obligations.

3.2 Transfer

We will not transfer your personal information to any company, organization or individual. Under special circumstances such as corporate merger, acquisition, asset transfer or bankruptcy liquidation, if personal information needs to be transferred, we will send you clear notice in advance and ensure that the transferee continues to comply with the privacy protection obligations specified in this policy; otherwise we will stop the transfer.

3.3 Public Disclosure

We will publicly disclose your personal information only under the following strictly‑limited circumstances:

  1. After obtaining your explicit consent;
  2. Under mandatory requirements of law: Publicly disclose necessary personal information in accordance with laws, legal procedures, litigation or mandatory requirements of competent government authorities.

4. How We Store and Protect Your Personal Information

4.1 Storage Location

In strict compliance with laws and regulations of Angola and relevant international laws and regulations, all collected personal information is stored in dedicated servers within Angola to meet regional compliance requirements for data storage, and we will not transfer data overseas without authorization.

4.2 Storage Period

We retain your personal information only for the period necessary to achieve the purposes stated in this policy and the minimum retention period required by laws and regulations. Upon expiration of the above retention period, we will completely delete or anonymize your personal information through secure deletion, anonymization and other means so that it can no longer be identified or used in any form.

4.3 Security Measures

We have established an industry‑high‑standard security protection system and adopted a series of technical and management measures to protect your personal information from unauthorized access, public disclosure, use, modification, damage or loss. Specific measures include but are not limited to: adopting encryption technology to protect data transmission and storage; establishing strict access‑control mechanisms so that only authorized personnel can access data; conducting regular security audits and risk assessments to repair potential security vulnerabilities in a timely manner.

5. Your Rights

In accordance with applicable laws and regulations, we fully guarantee your rights over your personal information.

5.1 Inquiry and Correction

You may inquire about your personal information (including registration information, permission information, etc.) and correct inaccurate or incomplete content at any time via “Mine‑Profile” page in the platform.

5.2 Deletion

You may submit a request for deletion of your personal information under the following circumstances, and we will handle it in a timely manner after verification:

  1. We collect or use your personal information in violation of laws and regulations or beyond necessary scope;
  2. We no longer provide platform services for you and there is no legal requirement to retain such information;
  3. You withdraw all consents and we have no other legal basis to retain such information.

5.3 Withdrawal of Consent

You have the right to withdraw your consent to the processing of personal information at any time. For basic authorization such as registration information, you may apply for withdrawal by contacting administrators. Please note that withdrawal of consent will stop us from processing corresponding information, but will not affect personal‑information processing activities legally carried out based on your previous consent.

5.4 Account Cancellation

You may submit an account cancellation application by contacting platform system administrators. After account cancellation, we will immediately stop providing all platform services for you and completely delete or anonymize your personal information in accordance with legal provisions so that you cannot be identified by any means.

6. Minor Protection

This platform is a dedicated internal airport operation‑and‑maintenance management platform, mainly for on‑duty airport employees and authorized adult users. If you are a minor, please do not use this platform service without permission. If you need to use it under special circumstances, you must read this policy accompanied by your guardian, obtain the guardian’s explicit consent and complete registration and use with the guardian’s assistance. If we find that personal information of minors is collected without guardian consent, we will immediately stop using such information and delete it as soon as possible.

7. Updates to This Policy

This privacy policy may be adjusted according to revision of laws and regulations, platform function updates or changes of operation requirements. Any updated policy content will be released via in‑app pop‑up notifications, bulletin‑board announcements to ensure your timely awareness. For major changes such as expansion of collection scope or change of usage purposes, we will adopt more prominent notifications (e.g. sending separate notification messages to you). Without your explicit consent, we will not reduce your core rights under this privacy policy. Your continued use of platform services after policy update shall be deemed that you have fully read, understood and agreed to accept the updated policy.

8. How to Contact Us

If you have any questions, comments or suggestions regarding this privacy policy, or you need to exercise the above‑mentioned personal‑information‑related rights, please contact us through the following channels:

Department: Information Technology Department, Angola Airport Operation and Maintenance Center
Tel: +244 946941661
E‑mail: duozhaodong@caiec‑om.com

We will verify and reply to you within 15 working days upon receipt of your feedback. If you are dissatisfied with our reply, you may file a complaint with the local data‑protection regulatory authority of Angola.